COMMUNITY TECH HELP DESK
CONNECT+
A welcoming, one-on-one help desk where neighbors of every age get hands-on support with the technology that shapes daily life.
PROGRAM OVERVIEW
Technology Help, Made Human
CONNECT+ is a free, intergenerational help desk that meets people exactly where they are. Whether you are setting up a first smartphone, navigating an online application, or joining a telehealth visit, our team sits beside you and walks through it together — patiently and without judgment.
From quick questions to hands-on troubleshooting, CONNECT+ turns everyday technology from a barrier into a tool, helping residents stay connected to care, opportunity, and each other.
WHAT WE HELP WITH
Support for Real, Everyday Technology
Laptops & computers
Smartphones & tablets
Email, passwords & accounts
Online forms & applications
Telehealth visits
Printing & scanning
Wi-Fi & home internet
AI tools & assistants
Résumés & job applications
Account access & recovery
Software & hardware setup
Scam & fraud prevention
OUR IMPACT
Help That Gets Results
30
Community Members
46
Support Tickets Resolved
97.8%
Issue Closure Rate
~1 hr
Average Resolution Time
COMMUNITY IMPACT
Closing the Digital Divide, One Neighbor at a Time
For many residents, a single unanswered tech question can stand between them and a doctor, a paycheck, or a loved one. CONNECT+ removes that barrier with patient, judgment-free support — and the confidence people gain carries far beyond the help desk.
You can reach CONNECT+ by walk-up, appointment, phone, email, or at community events — whatever works best for you.
GET IN TOUCH
Have a Tech Question? We’re Here to Help
Stop by, book a session, or reach out — no question is too small. Let’s figure it out together.